ZigZag Whitsundays Day Tour

“supplier” means any tour operator or other supplier of the services “you” means the guest booking and person named on this reservation booking “we”, “our” means The Whitsundays Central Reservations Centre and A.J.LAURENT PTY LTD These terms and conditions apply to all bookings made through The Whitsundays Central Reservations Centre. Placing a booking with The Whitsundays Central Reservations Centre and paying a deposit constitute acceptance of these terms and conditions.

Booking Conditions
For bookings made more than 30 days prior to travel, a 25% deposit is due to secure your booking with the balance due 30 days prior to travel. For bookings made within 30 days of travel, the full payment is due immediately to secure your booking. If we do not receive your full payment within 30 days of your travel date and you do not contact us to cancel, your deposit is forfeited and your booking may be automatically cancelled by us, the supplier or both.

Payments
Prices are quoted in Australian dollars, inclusive of GST, and all payments must be made in Australian dollars. Your reservation will only be confirmed when funds have been received and are cleared. The Whitsundays Central Reservations Centre is not responsible for delays in postal delivery, bank or payment system processing. It is your responsibility to ensure that payments are received within the times specified. If the deposit or final payment is not received by the due date, The Whitsundays Central Reservations Centre has the right cancel the booking. If your final payment is not paid by the due date and in any event within 30 days of your departure, we have the right to cancel your booking and retain the deposit in full without any reimbursement to cover our costs and those of any supplier.

Cancellations and Amendments to Bookings
If you wish to cancel or amend any booking made you need to contact us in writing. You can only cancel or amend a confirmed booking by contacting us directly. If you do not contact us to cancel prior to your booking departure date, you may forfeit your deposit and further costs.

Cancellation Charges and Amendment Fees
Any cancellation or amendment made more than 30 days before travel will incur an administration fee of 25% of the total booking fee. All cancellations or amendments made within 30 days of your travel date departure will incur both an administration fee of 25% in addition to the individual supplier’s fees. Any changes requested to your booking, including but not limited to dates, are subject to availability and if they are not available, you may be required to cancel and agree to the cancellation terms. IMPORTANT NOTE: Some services and activities may not permit any refund for certain bookings. You should check with the individual supplier or The Whitsundays Central Reservations Centre prior to paying for your booking to confirm any special non-refundable conditions.

Travel Insurance
We recommend that you take out travel insurance to cover your reservation, and valuable items (e.g. cameras). Your travel insurance policy should include coverage to protect against unforeseen and last-minute cancellations or medical conditions that may prevent travel and also to cover any medical emergencies during travel at minimum.

Supplier Tours and Services Changes
In the unlikely case of a vessel break down, maintenance or unavailability, the supplier will supply an alternate vessel of a similar standard and quality. Itineraries may be affected by elements beyond our and the supplier’s control such as wind, tide, rain, storm or other weather conditions which make travel dangerous and require a delay or cancellation. It is the skipper's requirement to ensure passenger safety at all times and may use his/her professional judgment in any manner to keep his/her guests and crew safe. In the instance of such delay or cancellation, alternative options will be provided by the supplier. In the event a cancellation or delay occurs and your tour or service is cancelled and rescheduled, you will receive a full refund if you are unable to rebook your tour or service.

Liability
You are using these services and taking any tours at your own risk. We are not responsible for any loss or damage, including direct, indirect or consequential loss you may suffer as a result of your reservation, booking or anything related to your tour or services provided by any supplier. You need to ensure you are medically sound, fit and physically able to use the services. We are not liable for the event that you are refused access to any services or tours due to your medical, physical or other reasons, including intoxication. Any such claims should be addressed to the suppliers directly. You should note that sailing can be a dangerous activity and while crews will make every effort to ensure your safety, they cannot be accountable for actions or injury to you that may be ‘beyond their control’. Every effort is make to ensure your safety and you may be required to complete a pre departure questionnaire, and sign a travel agreement waiver during the check-in process of your tour with the supplier directly. We are not affiliated with nor responsible for our suppliers in any way other than as intermediary to arrange their services on you and their behalf. If you have any issues, injury, suffer any loss or damage, you need to take it up with the supplier directly. If we are obligated to cancel your travel arrangements for any reason, the liability of will be limited to a refund of all monies paid by you.

Important Forms

• All guests travelling onboard ZigZag must complete the following forms upon check-in with the crew on the morning of departure:
  1. Medical Details Form
  2. Sign-In Sheet
• If you are deemed to have a health risk for snorkelling, you must comply with the crew’s instructions.
• Please review our safety standards prior to your arrival by accessing the above forms.

Cancellation Policy

Refunds

• You may request to cancel your ticket for a full refund up to 24 hours before departure.
  • All cancellation requests must be emailed to bookings@zigzagwhitsundays.com.au.
• Cancellation requests made within 24 hours of departure:
  • Refunds or transfers may not be provided.

Transfer of Travel Date

• You may request to transfer your departure date up to 24 hours before departure with no transfer fee.
• No transfers are permitted within 24 hours of departure.
• Travel insurance is highly recommended.

Travel Terms and Conditions

Agreement

• These Terms and Conditions must be agreed to at the time of booking.
• Upon check-in, all passengers must sign to confirm they have read and agreed to these Terms and Conditions.
  • If you do not agree, you will not be permitted to travel, and a full refund will be provided for your ticket(s).

Liability

• While every effort is made to ensure passenger safety, ZigZag Whitsundays is not liable for:
  • Personal injury, aggravation of existing conditions, mental injury, contraction of diseases, loss (direct, indirect, or consequential), or death.
  • Risks include but are not limited to jellyfish stings, sharks, and crocodiles.
• Passengers are advised to:
  • Inform the crew of any existing medical conditions (e.g., asthma, heart conditions, diabetes, recent injuries).
  • Abide by all crew instructions at all times.

Pricing

• All prices are in Australian dollars (AUD) and include GST.
• Prices are valid from December 2024.

Weather and Itinerary Changes

• All departures and itineraries are subject to weather conditions and may be changed or canceled at ZigZag Whitsundays’ discretion.
• ZigZag Whitsundays reserves the right to:
  • Substitute vessels without notice.
  • Cancel or reduce trip duration for safety reasons (e.g., severe weather, cyclones).

Refunds for Cancellations by ZigZag Whitsundays

• If canceled prior to departure, you will receive a refund within 7 days.
• If trip duration is reduced due to unforeseen circumstances (e.g., inclement weather, medical emergencies), you may:
  • Be offered a future trip at no cost (subject to availability).

Risks Acknowledgement

• Travel and activities (e.g., snorkeling, bushwalking) involve risks, including:
  • Stings or bites from marine creatures or native fauna.
  • Stinger suits are strongly recommended for water activities.

Consumer Law

• Where applicable, the liability of ZigZag Whitsundays under the Competition and Consumer Act is limited to the maximum extent permissible.

Legal Jurisdiction

• Your agreement is subject to the laws of Queensland, Australia.
• If any term is deemed unenforceable, the remaining terms remain valid.

Acknowledgment

• By agreeing to these terms, you confirm that all individuals on this booking have had the opportunity to read and agree to these Terms and Conditions.

Updated: December 2024