Whitsunday Fishing Charters

“supplier” means any tour operator or other supplier of the services “you” means the guest booking and person named on this reservation booking “we”, “our” means The Whitsundays Central Reservations Centre and A.J.LAURENT PTY LTD These terms and conditions apply to all bookings made through The Whitsundays Central Reservations Centre. Placing a booking with The Whitsundays Central Reservations Centre and paying a deposit constitute acceptance of these terms and conditions.

Booking Conditions
For bookings made more than 30 days prior to travel, a 25% deposit is due to secure your booking with the balance due 30 days prior to travel. For bookings made within 30 days of travel, the full payment is due immediately to secure your booking. If we do not receive your full payment within 30 days of your travel date and you do not contact us to cancel, your deposit is forfeited and your booking may be automatically cancelled by us, the supplier or both.

Payments
Prices are quoted in Australian dollars, inclusive of GST, and all payments must be made in Australian dollars. Your reservation will only be confirmed when funds have been received and are cleared. The Whitsundays Central Reservations Centre is not responsible for delays in postal delivery, bank or payment system processing. It is your responsibility to ensure that payments are received within the times specified. If the deposit or final payment is not received by the due date, The Whitsundays Central Reservations Centre has the right cancel the booking. If your final payment is not paid by the due date and in any event within 30 days of your departure, we have the right to cancel your booking and retain the deposit in full without any reimbursement to cover our costs and those of any supplier.

Cancellations and Amendments to Bookings
If you wish to cancel or amend any booking made you need to contact us in writing. You can only cancel or amend a confirmed booking by contacting us directly. If you do not contact us to cancel prior to your booking departure date, you may forfeit your deposit and further costs.

Cancellation Charges and Amendment Fees
Any cancellation or amendment made more than 30 days before travel will incur an administration fee of 25% of the total booking fee. All cancellations or amendments made within 30 days of your travel date departure will incur both an administration fee of 25% in addition to the individual supplier’s fees. Any changes requested to your booking, including but not limited to dates, are subject to availability and if they are not available, you may be required to cancel and agree to the cancellation terms. IMPORTANT NOTE: Some services and activities may not permit any refund for certain bookings. You should check with the individual supplier or The Whitsundays Central Reservations Centre prior to paying for your booking to confirm any special non-refundable conditions.

Travel Insurance
We recommend that you take out travel insurance to cover your reservation, and valuable items (e.g. cameras). Your travel insurance policy should include coverage to protect against unforeseen and last-minute cancellations or medical conditions that may prevent travel and also to cover any medical emergencies during travel at minimum.

Supplier Tours and Services Changes
In the unlikely case of a vessel break down, maintenance or unavailability, the supplier will supply an alternate vessel of a similar standard and quality. Itineraries may be affected by elements beyond our and the supplier’s control such as wind, tide, rain, storm or other weather conditions which make travel dangerous and require a delay or cancellation. It is the skipper's requirement to ensure passenger safety at all times and may use his/her professional judgment in any manner to keep his/her guests and crew safe. In the instance of such delay or cancellation, alternative options will be provided by the supplier. In the event a cancellation or delay occurs and your tour or service is cancelled and rescheduled, you will receive a full refund if you are unable to rebook your tour or service.

Liability
You are using these services and taking any tours at your own risk. We are not responsible for any loss or damage, including direct, indirect or consequential loss you may suffer as a result of your reservation, booking or anything related to your tour or services provided by any supplier. You need to ensure you are medically sound, fit and physically able to use the services. We are not liable for the event that you are refused access to any services or tours due to your medical, physical or other reasons, including intoxication. Any such claims should be addressed to the suppliers directly. You should note that sailing can be a dangerous activity and while crews will make every effort to ensure your safety, they cannot be accountable for actions or injury to you that may be ‘beyond their control’. Every effort is make to ensure your safety and you may be required to complete a pre departure questionnaire, and sign a travel agreement waiver during the check-in process of your tour with the supplier directly. We are not affiliated with nor responsible for our suppliers in any way other than as intermediary to arrange their services on you and their behalf. If you have any issues, injury, suffer any loss or damage, you need to take it up with the supplier directly. If we are obligated to cancel your travel arrangements for any reason, the liability of will be limited to a refund of all monies paid by you.

DEPARTURES
Our Fishing Charters depart from Coral Sea Marina, Airlie Beach, QLD.
We have strict departure times and we ask that you please arrive 30 minutes prior to departure. Should you not arrive on time, we cannot wait for you and you will therefore forfeit the money paid for the fishing charter.

DEPOSITS
A deposit is required within 7 days of making the initial booking to lock in the date. If a deposit is not received within the 7 days the date will then be made available to the public. The minimum deposit required to lock in your booking is 30%. Final payment for the booking must be made inside 30 days of your booked charter.

SAFETY ONBOARD
All onboard are given a full safety and brief at the beginning of the trip. If you have a question or there is something you do not understand please ask.
Clients with pre-existing medical conditions will need to inform us upon booking and detail any medication that may be required in case of an emergency. Not doing so will be considered negligent and we shall take no responsibility should an incident arise.

CANCELLATIONS DUE TO WEATHER CONDITIONS
All of our bookings are taken subject to suitable weather conditions. No fishing charter will go ahead if a strong wind warning or above has been issued. (It is at the captain’s discretion on all other trips). If the weather is not looking suitable, we will contact you to discuss our options. If the weather turns unexpectedly, customers will be notified as soon as possible.

CANCELLATIONS DUE TO INADEQUATE NUMBERS
Trips are subject to having adequate passenger numbers to depart. Cancellations made by us due to inadequate numbers will be rescheduled to another time agreed on by both parties. If we cannot reschedule a full refund or credit will be issued and will incur no additional fees.SIZE AND

CATCH LIMITS
We adhere strictly to Queenslands Fisheries regulations size and bag limits, meaning if you catch a fish that is undersized it will be returned to the water. Each fish species has different bag limit, we expect customers to adhere to these as well.

BEHAVIOUR & CONDUCT
Staff shall be treated with respect at all times, they are not to be insulted, abused, sworn at or defamed. The skipper reserves the right to return any individuals to the nearest port with no refund being issued, this includes harassment and abuse.

Any persons that damages, abused or loose fishing gear overboard will be charged a fee determined by the skipper onboard.
We ask that our equipment is treated with care and respect. Any damage made to the boat will be charged to you should you damage it due to carelessness.

ALCOHOL
Alcohol is permitted on board our vessel but must be consumed in moderation.
Alcohol cans are preferred.
Behaviour we deem inappropriate, will result in your trip being cut short and you will be returned to shore with no refund being issued.

TRAVEL INSURANCE
We strongly suggest to our interstate guest to take out travel insurance. It is important that this insurance covers you for involuntary cancellation of your holiday including airfares.