Providence V Whitehaven and Snorkelling Day Sail

“supplier” means any tour operator or other supplier of the services “you” means the guest booking and person named on this reservation booking “we”, “our” means The Whitsundays Central Reservations Centre and A.J.LAURENT PTY LTD These terms and conditions apply to all bookings made through The Whitsundays Central Reservations Centre. Placing a booking with The Whitsundays Central Reservations Centre and paying a deposit constitute acceptance of these terms and conditions.

Booking Conditions
For bookings made more than 30 days prior to travel, a 25% deposit is due to secure your booking with the balance due 30 days prior to travel. For bookings made within 30 days of travel, the full payment is due immediately to secure your booking. If we do not receive your full payment within 30 days of your travel date and you do not contact us to cancel, your deposit is forfeited and your booking may be automatically cancelled by us, the supplier or both.

Payments
Prices are quoted in Australian dollars, inclusive of GST, and all payments must be made in Australian dollars. Your reservation will only be confirmed when funds have been received and are cleared. The Whitsundays Central Reservations Centre is not responsible for delays in postal delivery, bank or payment system processing. It is your responsibility to ensure that payments are received within the times specified. If the deposit or final payment is not received by the due date, The Whitsundays Central Reservations Centre has the right cancel the booking. If your final payment is not paid by the due date and in any event within 30 days of your departure, we have the right to cancel your booking and retain the deposit in full without any reimbursement to cover our costs and those of any supplier.

Cancellations and Amendments to Bookings
If you wish to cancel or amend any booking made you need to contact us in writing. You can only cancel or amend a confirmed booking by contacting us directly. If you do not contact us to cancel prior to your booking departure date, you may forfeit your deposit and further costs.

Cancellation Charges and Amendment Fees
Any cancellation or amendment made more than 30 days before travel will incur an administration fee of 25% of the total booking fee. All cancellations or amendments made within 30 days of your travel date departure will incur both an administration fee of 25% in addition to the individual supplier’s fees. Any changes requested to your booking, including but not limited to dates, are subject to availability and if they are not available, you may be required to cancel and agree to the cancellation terms. IMPORTANT NOTE: Some services and activities may not permit any refund for certain bookings. You should check with the individual supplier or The Whitsundays Central Reservations Centre prior to paying for your booking to confirm any special non-refundable conditions.

Travel Insurance
We recommend that you take out travel insurance to cover your reservation, and valuable items (e.g. cameras). Your travel insurance policy should include coverage to protect against unforeseen and last-minute cancellations or medical conditions that may prevent travel and also to cover any medical emergencies during travel at minimum.

Supplier Tours and Services Changes
In the unlikely case of a vessel break down, maintenance or unavailability, the supplier will supply an alternate vessel of a similar standard and quality. Itineraries may be affected by elements beyond our and the supplier’s control such as wind, tide, rain, storm or other weather conditions which make travel dangerous and require a delay or cancellation. It is the skipper's requirement to ensure passenger safety at all times and may use his/her professional judgment in any manner to keep his/her guests and crew safe. In the instance of such delay or cancellation, alternative options will be provided by the supplier. In the event a cancellation or delay occurs and your tour or service is cancelled and rescheduled, you will receive a full refund if you are unable to rebook your tour or service.

Liability
You are using these services and taking any tours at your own risk. We are not responsible for any loss or damage, including direct, indirect or consequential loss you may suffer as a result of your reservation, booking or anything related to your tour or services provided by any supplier. You need to ensure you are medically sound, fit and physically able to use the services. We are not liable for the event that you are refused access to any services or tours due to your medical, physical or other reasons, including intoxication. Any such claims should be addressed to the suppliers directly. You should note that sailing can be a dangerous activity and while crews will make every effort to ensure your safety, they cannot be accountable for actions or injury to you that may be ‘beyond their control’. Every effort is make to ensure your safety and you may be required to complete a pre departure questionnaire, and sign a travel agreement waiver during the check-in process of your tour with the supplier directly. We are not affiliated with nor responsible for our suppliers in any way other than as intermediary to arrange their services on you and their behalf. If you have any issues, injury, suffer any loss or damage, you need to take it up with the supplier directly. If we are obligated to cancel your travel arrangements for any reason, the liability of will be limited to a refund of all monies paid by you.

WHITSUNDAY SAILING TERMS & CONDITIONS

Please note we operate sailing vessels. We endeavour to use our sails, but this will depend upon winds and weather conditions.
Sailing to Whitehaven Beach is part of the experience and we are not as quick as some of the speedier vessels not relying on sails.

Also, as we have sailing vessels, please also note you may get wet from waves, depending on the conditions. We are inside the Great Barrier Reef which means we are more sheltered than in the open ocean but if you have not experienced a sailing vessel, it is quite different
for e.g. from a ferry. If you have any questions at all about this, please contact us.

PROVIDENCE V DAY & SUNSET SAILS

Our minimum number for day sails is 15 people to sail. You will be offered an opportunity to transfer to another day or contact your travel agent to discuss a refund. If you have booked directly with us, we can issue a full refund. Children aged 4 and over are permitted on our sunset sails at adult prices. We allow cancellations 72 hours before travel, with a refund. If we cancel for any other reason i.e. due to weather, or engine issues, we will offer you the opportunity to sail on another date or you can discuss a refund with your travel agent. If you have booked directly with us, we can issue a full refund.

It's a barefoot experience. We collect your shoes upon boarding and return them for the Hill Inlet Walk on the day sail or on disembarking on the sunset sail. The Master's directions MUST be obeyed. The Master reserves the right to change the route or destination, if necessary, e.g. weather conditions. Whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control.

We have a mandatory WAIVER that must be signed by all guests (including children via parent/guardian). This will be sent to you at the time your booking is confirmed. If you are not the only person travelling, please send this digital link around to your guests. It is your duty to inform us of any medical condition as well as noting them on the waiver. It is also your responsibility to make us aware of any conditions that might adversely affect your ability to swim, snorkel or otherwise enjoy the activities provided. Stinger suits are provided during stinger season (November to May), and you are strongly advised to wear these suits which are provided free of charge. If you fail to take this advice,
you do so at your own risk. If you lose or damage snorkelling gear or stinger suits you will be charged for the replacement of lost goods via EFTPOS on the boat. Please note we do NOT provide wetsuits in winter. These can be hired from aqua dive Open 8am-4pm PH.4946 4074-located at the Coral Sea Marina North (the same Marina we depart from) All wetsuits must be picked up the day before your sail as the shop is not open at time we depart.

Lunch Options
Providence Day Sail – we cater for no dietaries, pescatarian or vegetarian. Cut off time for catering will be at 5pm the day before the tour or you have the option of BYO lunch which must be packed in a standard size lunch box to be kept in an esky on board.

Licenced Bar
Please note we do not allow BYOG. We have a fully licenced bar onboard. We prefer not to take cash.

PRIVATE CHARTERS

ITINERARY
Itinerary can change due to weather/tides.

The Master must be always obeyed.

PAYMENT
If you have chosen to pay a 50% deposit for a private charter, the final amount must be paid within a month of the sailing date.
Cancellations 30 days before departure will result in forfeiting 100% of the payment.
Cancellation 60 days before departure will result in forfeiting 50% of the payment.
Prices are based on twin-share accommodation unless otherwise specified.

Travel insurance is strongly advised to protect against unexpected circumstances which might result in cancellation of the booking.

ALCOHOL
No BYOG please. We are fully licensed. And we have a card only bar. We do have a tantalising array of extras to add to your meals onboard as well as several deluxe drink packages. Our online shop offers private charter guests the option of choosing alcohol pre purchased or choose from an array of upgrades including seafood, charcuterie boards and cakes. https://www.whitsundaysailing.com.au/shop
*Please note- red wine is not permitted as it stains the deck

MILADY

PRIVATE CHARTERS
Private charter bookings will be confirmed on payment of non-refundable 50% deposit. Private charter balance payments to be made on the date of the charter unless requested otherwise by the guest.
Cancellations 30 days before departure will result in 100% of the payment. Cancellation 60 days before departure will result in 50% of the payment. Travel insurance is strongly advised to protect against unexpected circumstances which might result in cancellation of the booking.
Waivers must be signed prior to boarding by all guests including parents/guardians signing on behalf of children.

CABIN CHARTERS
Please note ALL 3 CABINS need to be booked before the sail is confirmed. When booking please check online or with your agent. Preferably choose a date where at least one or both other cabins have been booked as this will avoid disappointment if we are unable to sail. We
will endeavour to contact you two weeks prior to the sailing date if we have been unable to fill all the cabins or you can call us. There is also the option to upgrade to a private charter. Children must be 4 and over for any cabin charter bookings. Cabin charter bookings will be confirmed on payment of nonrefundable 50% deposit. Cabin charters are to be paid in full on the date of the sail unless requested otherwise by the guest. Cancellation 60 days before departure will result in 50% of the full amount of the cabin being forfeited. Cancellation within 30 days before departure results in forfeit of full cabin charter price. Alternatively, we can offer you the option of a gift card for the full amount paid for your travel later at the same price as your initial booking with no admin fee.

REEF TAX
Environmental Management Charges (EMC) is a government reef tax used for funding to conserve the Great Barrier Reef which has been exposed to five major bleaching events in the past 8 years. We are required by law to collect this tax on behalf of the Great Barrier
Reef Marine Park Authority (GBRMPA) to be upon boarding MiLady. Price is $10pp per day for adults and children. For overnight sails this is capped at 3 days.
Dietary requirements Private Charters on MiLady and Providence and Cabin Charters on 

Milady: -
Dietary costs (includes all special dietary requests aside from vegetarian/pescatarian):
● Day Sail - $10pp
● Overnight - $70pp
● 2 Nights - $110pp
● 3 Nights - $135pp
● 4 Nights - $135pp
● 5 Nights or more - $135pp
Allergies- Please be aware that we cannot guarantee the absence of nut traces in some of the catering items. To ensure your safety, we recommend that you bring your own food e.g. if you have nuts or any other food e.g.
allergies.

Other Conditions
WAIVERS
All guests must sign a WAIVER (including children via parent/guardian). This will be sent via email at the time your booking is confirmed. You must inform us of any medical conditions even if you have already listed on our waivers. It is your responsibility to make us aware of
any conditions that might adversely affect your ability to swim, snorkel or otherwise enjoy the activities provided.

DAMAGES/PERSONAL INJURY
Whilst we make every effort to safeguard our guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. Lost snorkels or stinger suits must be paid for. 

ITENERARY CHANGES
All departures and itineraries are subject to weather and maybe changed or cancelled at the discretion of the Master. The Master’s instructions must be always obeyed.

STINGER SUITS
Stinger suits are provided during stinger season (November to May), and you are strongly advised to wear these suits which are provided free of charge. If you fail to take this advice, you do so at your own risk.

WET SUITS
Please note we do NOT provide wetsuits in winter. These can be hired from aqua dive Open 8am-4pm PH.4946 4074-located at the Coral Sea Marina North (the same Marina we depart from) All wetsuits must be picked up the day before your sail as the shop is not open at time
we depart.

REFUNDS
If we cancel the sail due to winds or other reasons, you should be entitled to a refund or the option of changing the date. However, the terms and conditions of refunds depend on the travel agent you booked through as we do not immediately receive your funds from many of
the agents. If you have booked directly through us, you will be entitled to a full refund which can be processed immediately if you cannot change to another date for your sail with us.

PUBLIC HOLIDAY SURCHARGES
Applies to all tours MiLady & Providence V. 15% surcharge will be applied to all charters operating on these public holidays in
Queensland -
● Good Friday (15%)
● Easter Monday (15%)
● Anzac Day (15%)
● Christmas Day (40% surcharge)
● Boxing Day (26th December) (15%)
● New Years Day (1st January) (15%)

Whitsunday Sailing T & C’s 240827